Refund & Returns Policy

Last Updated: October 24, 2024

At shownman.com, operated by Carlo & Marko LTD, we want you to be completely satisfied with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a smooth experience for our customers. Please read the following information carefully.

1. General Policy Overview

We accept returns and offer refunds under specific conditions. To be eligible for a return, the product must meet the requirements outlined in this policy. Returns must be initiated within 30 days of the product’s delivery to you. Products that have been used, opened, or damaged by the customer are not eligible for a return unless the product arrived defective or damaged.

2. Conditions for Return

To qualify for a return, your item must meet the following conditions:

  • Unopened and Unused: The product must be unused and in the same condition that you received it.
  • Original Packaging: The product must be returned in its original packaging, including any tags, labels, or seals.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided.

3. Exceptions

Due to hygiene reasons, certain items may not be eligible for return. These items include:

  • Grooming products (such as razors, shaving brushes) that have been opened or used.
  • Skincare products that have been unsealed.

4. How to Initiate a Return

If you would like to initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at rokas@shownman.com with your order number, details of the product, and the reason for your return.
  2. Approval: We will review your request and provide you with instructions on how and where to return the item if the return is approved.
  3. Ship the Product: Once your return request is approved, you will be responsible for returning the product to the address provided in our communication. Ensure the item is securely packaged to prevent damage during transit.
  4. Return Shipping Costs: Customers are responsible for the cost of return shipping unless the product was damaged or defective upon arrival.

5. Refunds

Once your return is received and inspected, we will notify you via email whether your refund is approved. If approved, your refund will be processed, and the funds will be credited back to the original payment method within 7-14 business days.

6. Refund Process and Timeframes

  • Refund to Original Payment Method: Refunds will only be issued to the original payment method used to complete the purchase.
  • Processing Time: After approval, refunds may take 7-14 business days to process, depending on your payment provider.
  • Non-refundable Items: Any shipping fees paid during the original purchase are non-refundable unless the product arrived damaged or incorrect.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item (following the steps outlined above) and place a new order for the desired item.

8. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at rokas@shownman.com. You must notify us within 7 days of receiving the product. We will cover the return shipping costs for defective or incorrect items and ensure that you receive a replacement or a full refund.

9. Return Shipping Address

Once your return is approved, you will be provided with the return shipping address. Ensure the item is securely packaged and labeled to avoid any issues during return shipping.

10. Customer Support Contact Information

For any questions or to initiate a return, please contact our customer support team at:

We aim to respond to all inquiries within 1-2 business days.

11. Modifications to this Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time, and any changes will be posted on this page. Please check this page regularly to stay informed about our return procedures.

By purchasing from shownman.com, you agree to this Refunds and Returns Policy. If you have any questions or concerns, feel free to contact us at the email provided above. Thank you for shopping with us!